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Shipping Costs and Methods

Method Cost Expected Arrival
Flat Rate  $12.00 3-5 business days or less

* Delivery to Australia only. Excludes weekends and holidays. In-stock items only.

* Orders placed after 4pm will be processed the following business day.

* Orders placed on a weekend day will be processed on the following Monday, holidays excluded. Please allow up to 48 hours for processing in addition to time in transit.

We do not ship packages internationally. We apologize for the inconvenience.

Shipping Restrictions

Processing Time
All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 5:00pm EST will be processed on the next business day.

Domestic Delivery Time – Standard Shipping
Orders shipped to the Western Australia can be expected within 5-8 business days. Orders shipped to the Eastern Australia generally take 3-5 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. DermStore is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

For quicker delivery, guaranteed Next Day.

United States Postal Service (USPS)
Australia Post is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via Australia Post.

Out of Stock
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (

Holiday Shipping
Our warehouse will be closed on the following days of the 2016 calendar:

January 1st — New Years Day
January 26th — Australia Day
March 25th — Good Friday
March 27th — Easter Monday
April 25th — Anzac Day
June 13th — Queen’s Birthday
December 25th — Christmas Day
December 26th — Boxing Day